Reflections

=__**Monday December 9th**__=

__**Thank you letter-**__
Thank you for letting me do my career and work exploration at Moose Jaw Physical Rehab, and also for all of the experience that I got in my past 8 weeks. I enjoyed every task that was handed to me. While working at MJPR, I learned how to help clients with their needs, How to run the office, How to do billing, and how to be a proper employee. I was really rewarding to work with Paul and to help him with his exercises and to aid him with walking with the walker. It really does show you how good you have it when you work with someone like him. I also loved working with Doug and seeing him smile every day he came in and every time he tried a new exercise, his smile never left his face. He keeps me motivated on days where I'm not having such a good day. One of the parts I enjoyed most was on Tuesdays and Thursdays because I got to help with the elderly women's fitness and balance classes. The ladies involved in the class are really inspiring I mean if they can do a minute long side plank and they are 60 years old I think I can too!

=__**Monday December 2nd**__=

__**Initiative-** __

I I 'm going to show initiative by trying to complete my tasks faster then I usually do. On Tuesdays and Thursdays I have a really busy days anddon't usually get to my daily tasks list and I usually don't have anytime to call intakes and remind them of their appointments. Next week I'm going to try and call all of the intakes as much as possible.
 * How are you going to show initiative in your job this week? **

**H** **ow are you going to see something to do? ** I'm going to look further into the clients. I will ask the girls from the balance and core classes if they need water and I'll give the elderly man that I work with a little more freedom since he is getting pretty good at his exercises.

I'll say do you think its possible for me to help with __ today. Or maybe I would ask if i could sit in an assessment or I will ask Linda politely if she could help me with the billing book even though its not my job I could ask Myla if she needs help with it even if I dread doing it.
 * How are you going to ask your employer if you can do a task that might not have been asked of you? **

===** A new employee has come into your workplace. You are in charge of teaching them the ropes. Your supervisor tells you not to miss anything when teaching the new person but nothing else but that. What are you going to do? List all the steps that you will tell the person about your job. You have to remember to included, safety, work hours, rules and regulations, coffee breaks, start and stop times, etc.... anything that is applicable to your workplace. **===

For the above situation I would start with taking them on a tour of the YMCA facility making sure they know where to go when they need to get towels (front desk, sometimes upstairs int the gym) or where to fill up the spray bottles (cleaning supplies closet). After that I would give them a brief introduction to the machines and how they work if they are unaware. immediately after I show them the machines I would take them into the office, sit them down and then get them to read the employee handbook and the WHMIS binder. After that I would get them a duo tang ready with their daily jobs listed inside as a checklist and I would sit down with them and I would make sure that they are clearly aware of what their tasks are and explain thoroughly so that they know exactly how to spend their time. In the end i would wish them good luck and tell them that this place of employment is truly amazing, I would let them know that its not always extremely busy everyday but make sure to keep yourself busy, and when Myla gives you the billing binder to be clearly aware of how to do it because it is the most confusing thing of your life. I would let them know that you start at 10:00 AM and continue to 12:00 PM. There is no coffee breaks unless Bill brings in some Timmies and that's probably only once a week. Rules are that if you don't do your job right, don't show up for work and if you don't respect the clients and workers then you probably shouldn't come back, as for clothing they made me buy 150$ worth of professional clothes at the beginning of my placement and half way through they told me I could wear leggings and sweaters as long as they weren't displaying any wrongful messages ( no gang sings and no drugs ). Be respectful and be kind to all of the clients, a lot of them are shy and embarrassed that they are there, especially a lot of men because they are supposed to be macho and they don't like that someone has to help them to get better. I would warn them of the creepy old man who comes in and bugs us, hes NOT really harmful ( I hope). As for the photocopier I don't have any troubles like that... I'm on its good side!

The highlight of my first half of work was getting to know my job and getting to know my clients. I also really enjoyed getting to help with the elderly woman's fitness classes, they are all so funny!
 * What has been the highlight of your first half of work? **

I have learned that my job is always busy, there's not really any time for brakes and you're always on the go. I have also learned that billing people, talking on the phone and doing office tasks isn't as scary as I thought.
 * What is something that you have learned so far from your journey? **

To be completely honest I haven't made a big mistake before, I would say that my worst mistake was probably just having little communication errors with Myla or when I didn't do the billing book properly but I fixed it.
 * What is a mistake you have made? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">I have learned by just being more clear with Myla and asking her more questions if i don't fully understand
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 15.454545021057129px;">How have you learned from it? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">That you have to always be aware of what is going on, always make sure you please the clients and that they are always feeling comfortable.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 15.454545021057129px; line-height: 1.5;">What would you teach a new employee about being in your workplace? **

__ Monday November 4th, __
__<span style="color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">**Communication-** __

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">**How are your communicating skills in your workplace?** <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">I think that I have developed really good communication skills throughout the 3 weeks that I have been at my job. I have learned how to please clients and how to help their needs. I also have learned how to communicate with a deaf client.

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">**Who are you regularly communicating with at work?** <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">I am regularly communicating with tons of clients. Most clients come in 1-2 times a week. I am also regularly communicating with most of my fellow workers. I have to communicate with my clients most often because i have to explain how to do an exercise, or I have to lead my weekly class of elderly woman's fitness.

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">**What is the main topic of conversation?** <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">The main topic of the conversation with my fellow workers is usually about what our tasks are for the day, how we can achieve our goals. With my clients the main topic of conversation is usually about which exercise they should be doing or communication with clients by booking appointments and looking after payments.

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">I go and ask my supervisor or really any higher power employee what the proper way of fulfilling the task is.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">When you don't understand something who do you go to and how do you ask? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">**When work gets boring what do you do?** <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">You figure out something to do to make the company more successful. For example last Thursday was the most boring experience for me. Linda (the secretary) and I chose that it would be a good idea to re organize the back room. I also go over my check list a second time to make sure that everything is perfect.

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">**Are you sitting doing nothing or are you asking for something to do?** <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">No I am not, I always finding an efficient way to spend my time

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">**How do you ask for something to do?** <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">I just ask confidently. I say "Do you have any tasks that I can do to help around the office".

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">Then I would ask politely "Do you think I could watch you discharge a file, or do you think I could sit in during the walker presentation".
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">What if you want to see something or do something you haven't done yet? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">Politely and with interest. You always want to make yourself look like you are actually wanting to help or that you are actually interested in sitting in the presentation.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">How are you going to ask? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">I talk to clients with enthusiasm and interest. I always try to make them feel special and make them feel like their problem is my number one interest.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">How to talk to clients? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif;">I always need to remember the proper way to accomplish my tasks and to always make every client feel at home because some clients feel embarrassed or nervous if it is their first visit.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">What do you need to remember? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">I would ask them to repeat the question or paraphrase, I don't want to make it seem that i'm uninterested or that I ignored them I will try and make it clear that I just need a little more explanation.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">When you are asked a question that you don't understand, what do you do? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">I would go along the same lines as in the above answer.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">What do you say to your employer? **

=__**Monday October 28th,**__=

__**<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">Thinking- **__

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">-This week I was thinking with an open mind towards everyone's opinions and different ways of doing things.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">How did you think? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">-I had to think a few times while I was answering telephones thinking of their problem, when I should book them in, and i also have to think alot when i'm charging them their money.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">What made you think? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">-I always have to think while i'm at my work placement. I always have to think about how people are going to react at how I say something or at my different opinions. I have to think of different ways to be productive when there's nothing to really do at work. <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">-No, Everyone in the workplace knows that they have to think. For example when a certain customer comes in he needs alot of help standing up so we all had to think of a effective way to safely stand him up so he could walk.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">Did you always think? **
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">Did you notice others around you not thinking? **

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif;">-People in this work force always have to think. They have to think about what medical problem you have being if you should do squats to help your leg muscles get better or if you should be shoveling the grain in the back room to help your back get back to its original strength. When you are assessing somebody's body you also have to really think about all the different possibilities of injury it could be.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">Did you notice others around you really thinking? **

__**<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif;">Fear- **__

<span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">-I overcame my fear of taking calls and also calling my intake patients and also taking care of my discharge files by calling the patients. <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">-I just thought to myself <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">"Kennedy you are being silly, not everybody is going to be rude or mean to you. Yes some people you are going to have a problem with but that is ok." <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">Pretty much i just used self talk to help me through the situation and I also wrote notes down of what I should say.
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">What fear did you overcome this week? **
 * <span style="background-color: #ffffff; color: #010134; font-family: Arial,Helvetica,sans-serif; font-size: 16px;">How did you overcome the fear? **